Terms & Conditions

TERMS & CONDITIONS

Article 1 – Definitions

In these General Terms and Conditions, the following terms shall have the following meanings:

  • Withdrawal period: the period during which the consumer may exercise their right of withdrawal.
  • Consumer: any natural person acting for purposes outside their trade, business, craft, or profession who enters into a distance contract with the trader.
  • Day: calendar day.
  • Continuing performance contract: a distance contract relating to a series of products and/or services, the delivery and/or performance of which is spread over a period of time.
  • Durable medium: any means that enables the consumer or trader to store information addressed personally to them in a way that allows future access and unchanged reproduction.
  • Right of withdrawal: the consumer’s right to withdraw from the distance contract during the withdrawal period.
  • Trader: any natural or legal person offering products and/or services to consumers at a distance.
  • Distance contract: a contract concluded as part of an organised distance sales system for products and/or services, using exclusively one or more means of distance communication up to and including the conclusion of the contract.
  • Means of distance communication: any means that can be used to conclude a contract without the consumer and trader being physically present in the same place at the same time.
  • General Terms and Conditions: these General Terms and Conditions of the trader.

Article 2 – Identity of the Trader

Company name: MT Supply

Address: Laarmanskamp 24, 7433 AT Schalkhaar, The Netherlands

Email: info@mayford-london.com

Chamber of Commerce (KvK) number: 42096447

VAT number: NL005490156B81

Article 3 – Scope

  1. These General Terms and Conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer.
  2. Before a distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the contract is concluded, where the General Terms and Conditions can be consulted and that they will be sent free of charge upon request.
  3. If the contract is concluded electronically, these General Terms and Conditions may be made available electronically in such a way that the consumer can easily store them on a durable medium.
  4. Where specific conditions relating to certain products or services apply in addition to these General Terms and Conditions, the provisions above shall also apply. In the event of a conflict, the consumer may always rely on the provision that is most favourable to them.
  5. If one or more provisions of these General Terms and Conditions are declared void or invalid, the remaining provisions shall remain fully applicable. The affected provision will be replaced by a provision that reflects its original purpose as closely as possible.
  6. Situations not covered by these General Terms and Conditions shall be assessed in accordance with their spirit and purpose.

Article 4 – The Offer

  1. If an offer is valid for a limited period or is subject to specific conditions, this will be expressly stated.
  2. All offers are without obligation. Mayford London reserves the right to modify or adjust its offer.
  3. The offer contains a complete and accurate description of the products and/or services offered, enabling the consumer to make a proper assessment. Photographs provide a faithful representation of the products. However, obvious errors or mistakes shall not bind the trader.
  4. All images, specifications, and information are provided for guidance purposes and cannot give rise to compensation or termination of the contract. Mayford London cannot guarantee that the colours displayed correspond exactly to the actual colours of the products.
  5. The offer will clearly state, among other things:
  • the price, excluding any customs clearance charges and import VAT, which remain the responsibility of the recipient;
  • any delivery charges;
  • how the contract will be concluded;
  • whether or not the right of withdrawal applies;
  • the methods of payment, delivery, and performance;
  • the period for which the offer or price remains valid;
  • any costs associated with means of distance communication where these differ from the standard rate;
  • whether the contract will be archived and, if so, how the consumer can access it;
  • how the consumer can review and correct the information provided before concluding the contract;
  • any languages available in addition to Dutch;
  • any codes of conduct to which Mayford London adheres and how these can be accessed electronically;
  • the minimum duration of the contract in the case of a continuing performance contract;
  • any available sizes, colours, and materials.

Article 5 – The Contract

  1. The contract is concluded when the consumer accepts the offer and fulfils the conditions associated with it.
  2. When the consumer accepts the offer electronically, Mayford London will promptly confirm receipt of the acceptance electronically. Until this confirmation has been sent, the consumer may cancel the contract.
  3. For contracts concluded electronically, Mayford London will implement appropriate technical and organisational measures to secure the electronic transfer of data and provide a secure payment environment.
  4. Within the limits permitted by law, Mayford London may assess whether the consumer is able to meet their payment obligations, as well as any other relevant factors necessary to enter into the contract responsibly. If these checks provide sufficient grounds, Julia Paris may refuse an order or accept it subject to specific conditions.
  5. Upon delivery of the product or service, Mayford London will provide the consumer, either on paper or on another durable medium, with the following information:
  • the address to which the consumer may submit complaints;
  • the conditions and procedures for exercising the right of withdrawal, or a clear statement where this right is excluded;
  • information regarding warranties and after-sales service;
  • the information referred to in Article 4, where this has not already been provided;
  • the conditions for terminating the contract where it has been concluded for a period exceeding one year or for an indefinite period.
  1. For continuing performance contracts, this obligation applies only to the first delivery.
  2. Every contract is concluded subject to sufficient availability of the products concerned.

Article 6 – Right of Withdrawal

  1. When purchasing products, the consumer has a period of 14 days in which to exercise their right of withdrawal without having to provide a reason. This period begins on the day after the consumer, or a third party designated by the consumer (other than the carrier), takes possession of the product.
  2. During the withdrawal period, the consumer must handle the product and its packaging with care. The consumer may only unpack or use the product to the extent necessary to determine its nature, characteristics, and functionality.
  3. If the consumer exercises the right of withdrawal, the product must be returned with all supplied accessories and, where reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by Mayford London.
  4. The consumer must notify Mayford London in writing (by email) of their intention to exercise the right of withdrawal within 14 days of receiving the product and must then return the product within 14 days. The consumer is responsible for proving that the product was returned within the required period, for example by providing proof of shipment.
  5. If the consumer fails to provide notification or return the product within the specified periods, the sale becomes final.

Article 7 – Costs in the Event of Withdrawal

  1. If the consumer exercises their right of withdrawal, the return shipping costs are entirely the responsibility of the consumer.
  2. Any amounts already paid will be refunded by Mayford London as soon as possible and no later than 14 days after receiving the notification of withdrawal, provided that the product has been received or the consumer provides proof that the complete order has been returned.

Article 8 – Exclusion of the Right of Withdrawal

  1. Mayford London may exclude the right of withdrawal for the products and services listed below, provided that this exclusion has been clearly stated in the offer or, at the latest, before the contract is concluded.
  2. The right of withdrawal may, in particular, be excluded for:
  • products made according to the consumer’s specifications;
  • clearly personalised products;
  • products that, due to their nature, cannot be returned;
  • products that are liable to deteriorate or expire rapidly;
  • products whose prices depend on fluctuations in the financial market over which Mayford London has no control;
  • individual newspapers, magazines, and periodicals;
  • audio or video recordings and computer software where the protective seal has been broken;
  • hygiene products where the seal has been broken.
  1. The right of withdrawal may also be excluded for services:
  • relating to accommodation, transport, catering, or leisure activities on a specific date or during a specific period;
  • where performance has begun with the consumer’s express consent before the end of the withdrawal period;
  • relating to betting and lotteries.

Article 9 – Prices

  1. During the period of validity stated in the offer, the prices of the products and services offered will not be increased, except in the event of changes to VAT rates.
  2. Notwithstanding the above, Mayford London may offer products or services whose prices are subject to fluctuations in the financial markets beyond its control. In such cases, it will be clearly stated that the prices are indicative.
  3. Price increases occurring within three months of the conclusion of the contract are only permitted where they result from statutory provisions.
  4. Price increases occurring more than three months after the conclusion of the contract are only permitted if they have been agreed upon and:
  • result from a statutory provision; or
  • allow the consumer to terminate the contract from the date on which the price increase takes effect.
  1. In accordance with applicable legislation, the place of delivery is the location where the transportation of the goods begins. Deliveries are made from a country outside the European Union. Import duties, import VAT and/or customs clearance fees may be charged by the carrier or customs authorities and remain entirely the responsibility of the customer. Mayford London therefore does not charge VAT.
  2. All prices are subject to typographical or printing errors. Mayford London cannot be held liable for such errors and is not obliged to supply a product at an obviously incorrect price.

Article 10 – Conformity and Warranty

  1. Mayford London guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable standards of quality and usability, and the legal provisions in force on the date the contract is concluded. Where otherwise agreed, Julia Paris also guarantees that the product is suitable for a purpose other than its normal intended use.
  2. Any commercial warranty provided by Mayford London, the manufacturer, or the importer is in addition to the consumer’s statutory rights.
  3. Any defect or delivery error must be reported in writing within 14 days of receiving the product. Products must be returned in their original packaging and in perfect condition.
  4. The duration of Mayford London’s commercial warranty corresponds to the warranty period offered by the manufacturer. Mayford London cannot be held responsible for the ultimate suitability of a product for a specific purpose chosen by the consumer or for advice regarding its use.
  5. The warranty does not apply if:
  • the consumer has repaired or modified the product themselves or has had it repaired or modified by a third party;
  • the product has been exposed to abnormal conditions, used negligently, or used contrary to the instructions provided;
  • the defect results, wholly or partly, from statutory requirements concerning the nature or quality of the materials used.

Article 11 – Delivery and Performance

  1. Mayford London will exercise the greatest possible care when receiving and fulfilling orders.
  2. The place of delivery is the address provided by the consumer when placing the order.
  3. Orders will be fulfilled as quickly as possible and no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed or an order cannot be fulfilled, either in whole or in part, the consumer will be informed no later than 30 days after placing the order. In such cases, the consumer has the right to terminate the contract without charge and receive a refund within 14 days.
  4. If an ordered product is no longer available, Mayford London will endeavour to provide a replacement product. The consumer will be clearly informed that the item is a substitute. Return shipping costs relating to this replacement product will be borne by Mayford London.
  5. The risk of loss of or damage to the products passes to the consumer only when the products are delivered to the consumer or their designated representative, unless expressly agreed otherwise.


Article 12 – Fixed-Term and Indefinite-Term Contracts: Duration, Termination and Renewal

Termination

  1. The consumer may terminate an indefinite-term contract for the regular supply of products or services at any time, subject to a maximum notice period of one month.
  2. The consumer may also terminate a fixed-term contract for the regular supply of products or services at the end of the agreed term, subject to a maximum notice period of one month.
  3. The consumer may always:
  • terminate the contract at any time;
  • use the same method of termination as was used to enter into the contract;
  • benefit from the same notice period as that applied by Mayford London.

Renewal

  1. A fixed-term contract may not be automatically extended or renewed, except in the following cases:
  • subscriptions to newspapers or magazines may be automatically renewed for a maximum period of three months, with the option to terminate subject to one month’s notice;
  • contracts automatically renewed for an indefinite period may be terminated by the consumer at any time with a maximum notice period of one month (or three months if delivery takes place less than once per month).
  1. Trial or introductory subscriptions will automatically end upon expiry of the agreed period.

Duration

  1. Where a contract is concluded for a period exceeding one year, the consumer may terminate it at any time after one year, subject to a maximum notice period of one month, unless the principles of good faith and fairness prevent this.

Article 13 – Payment

  1. Unless otherwise agreed, amounts owed by the consumer must be paid within 7 business days from the beginning of the withdrawal period referred to in Article 6. For services, this period begins upon confirmation of the contract.
  2. The consumer must immediately report any errors in the payment information provided or recorded.
  3. In the event of non-payment, Mayford London is entitled to charge the consumer reasonable collection costs as permitted by law.

Article 14 – Complaints Procedure

  1. Any complaint concerning the performance of the contract must be submitted to Mayford Londonin writing, in full and with clear reasons, within 7 days of discovering the issue.
  2. Mayford London will respond to the complaint within 14 days of receiving it. If additional time is required, the consumer will receive an acknowledgement of receipt within the same 14-day period, including an indication of the expected processing time.
  3. If the dispute cannot be resolved amicably, it may be submitted to the applicable dispute resolution procedure.
  4. Submitting a complaint does not suspend the consumer’s obligations unless Mayford London agrees otherwise in writing.
  5. If a complaint is found to be justified, Mayford London will, at its discretion, repair or replace the product free of charge.

Article 15 – Applicable Law and Disputes

These General Terms and Conditions, as well as all contracts concluded between Mayford London and the consumer, are exclusively governed by Dutch law, even if the consumer resides abroad.

Article 16 – CESOP

In accordance with European measures applicable since 2024 concerning the implementation of the Central Electronic System of Payment Information (CESOP) and payment services legislation, payment service providers may be required to record certain information relating to cross-border payments in the European CESOP system.